What do our customers think of our service? Below is a sample of recently received comments from our customers.

The purpose of this letter is to place on record my surprise and great pleasure at the excellent service I received. Your staff were very polite, helpful and answered the telephone very quickly and clearly, information was available instantly and every effort was made to give me a sense of value as a customer. Your service staff were cheerful, competent and efficient, as well as punctual; and left my home clean and tidy after their work was completed. I am most impressed”

Mr. Findlay, Hull

“On behalf of my wife and myself may I once again say thank you for the efficient and professional service from your engineer and your Company”

Mr. Drew, Bridlington 

“Very polite but friendly, very quick but very efficient and helpful correcting a long term problem- excellent service and I don’t use that term lightly”

Ms. Brookes, Withernsea 

Dear Sir or Madam,

This week I had my central heating system fitted by your company. I feel obliged to write in praise for the young men who did the job. I found them so pleasant and helpful, extremely competent in their attitude towards their work. In the workforce of today these qualities are hard to find, many thanks to them once again.

Yours sincerely

M Nichols, Bridlington

Dear Sir,

With reference to the electrical re-wiring of our house, commencing on 14th October, we wish to say how very pleased we were of the standard of workmanship done.

The electricians involved worked hard, with cheerfulness, politeness and with great respect to the property. Your men were a credit to the company.

Yours sincerely

Mr. Nicholson, Bridlington

Dear Sir,

I am writing to praise the efficient service that we receive from your staff on the occasions that we have required assistance with the boilers at our Clare House property. On each occasion, all telephone contact and the appointing of your technician to attend our property, and the subsequent work has always been carried out has always been to the highest standard.

I find that in this day and age it is becoming increasingly difficult to attain good service, so I would like to take this opportunity to say a big thank you to all your staff for their efficient and helpful attitude.

Thank You

Ms. Williamson, Arnold Hearing Care, Hull

Dear Sir,

We would like to commend the workmen who carried out the work of fitting a new central heating system in our home. The workmanship is of a high standard. They worked virtually non-stop and their manner was always helpful and friendly.

Our house is ‘cluttered up’ making it more awkward, plus the fact of a wheelchair user needing access everywhere downstairs.

May I say they are a credit to your company!

Yours faithfully

Mr. Shearer, Scunthorpe

Dear Sir,

I am writing to commend the team of fitters who came to the hostel to replace the thermostatic valves on all the radiators.

The hostel is large and there are a number of residents to be considered. The team who came to do the job was very respectful of our clients and went out of their way to be accommodating. The team was also aware of working round staff teams and their shift patterns as well as working around available rooms and offices. The team worked conscientiously and unobtrusively around us and left very little disruption and mess. I feel that this good workmanship needs to be acknowledged and rewarded and please pass on my sincere thanks to your men for a job well done.

Yours sincerely

Mr. Ray, Senior Housing Project Worker, Hull & East Yorkshire Mind.